Use Eye Contact to convey confidence, attention, and interest. What do the employees see? To begin with, your clothing must represent your position. I always preached a firm and yet friendly handshake (see previous blog); your grip must be firm but not tight; two shakes with a sincere smile while maintaining eye contact. Be aware of your posture; it should air of confidence and interest-involvement in the conversation.
Take the Bite out of Feedback, Employee Reviews, or Random Criticisms
Let me start by stating that there are two components in this situation: Delivering feedback … and how to receive feedback effectively. Can we all agree that even when we clearly make every effort to understand that the feedback we’re receiving is essential to our development, and we want to trust that the person delivering wants us to succeed; it can activate a plethora of triggers … even some as high as feeling we’ve been socially or professionally threatened?
The Top 3 Combination Issues for Small Businesses Today
Small businesses are likely to face a plethora of issues this year. The key to making your business successful is seeing the issues upfront, and working towards changing them into advantages. Here are eight issues your small business could face this year. How will you combat these problems?
How Do Your Customers “See” You? – BYO Customer!
Amazon CEO, Jeff Bezos announced to the shareholders that this year’s profits would be invested in long-term loyalty and product opportunities. Although a bold move, I understand the dream of investing now to proactively WOW the customers and earn trust in service to join the lust for their products; both earning more business from the…